Last updated: 15/09/2026

Kiss Active Pty Ltd trading as SISKA (“SISKA”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit or make a purchase from www.shopsiska.com (“Website”), contact us, create an account, subscribe to our marketing, engage with us through social media or otherwise interact with SISKA.

We handle personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable privacy laws.

1. About SISKA

SISKA is operated by:

Kiss Active Pty Ltd trading as SISKA
ABN: 91 664 179 131
Address: 2/6 Fortitude Crescent, Burleigh Heads, Queensland 4220
Email: hello@shopsiska.com

2. Personal information we collect

The types of personal information we collect depend on how you interact with us and may include:

• your name;

• billing and delivery addresses;

• email address;

• telephone number;

• account login details;

• order and transaction information;

• products purchased, viewed, saved or added to your cart;

• clothing size, product preferences and other information you choose to provide;

• gift card and promotional code information;

• communications with our customer-service team;

• reviews, survey responses and other content you submit;

• marketing preferences and subscription status;

• social-media username and information you make available when interacting with us;

• device, browser and network information;

• IP address and approximate location;

• Website activity, referring pages, pages viewed and links selected;

• cookie identifiers, advertising identifiers and similar technical information; and

• fraud-prevention, security and account-verification information.

We do not generally collect sensitive information, such as health information, unless it is reasonably necessary and you provide your consent or collection is otherwise permitted by law.

3. Payment information

Payments made through our Website are processed by Shopify and the payment method or payment provider selected at checkout.

Payment providers may collect information such as your card number, expiry date, billing details or payment-account information. SISKA generally receives limited payment information, such as payment confirmation, payment type and the last digits of a payment card, rather than your complete card details.

Payment providers handle your information under their own privacy policies and terms.

4. How we collect personal information

We may collect personal information:

• directly from you when you place an order;

• when you create or update an account;

• when you subscribe to email or SMS marketing;

• when you contact us or request customer support;

• when you submit a return, exchange or warranty request;

• when you leave a review or complete a survey;

• when you communicate or interact with us through social media;

• automatically when you browse or use our Website;

• from Shopify and applications connected to our Shopify store;

• from payment, delivery, marketing, analytics and advertising providers;

• from publicly available sources; or

• from another person where they purchase a gift or place an order for delivery to you.

If you provide us with personal information about another person, you must have their permission to do so and to allow us to handle that information in accordance with this Privacy Policy.

5. Why we collect and use personal information

We may collect, hold, use and disclose personal information to:

• provide and operate our Website;

• process payments, orders, returns, exchanges and refunds;

• deliver products and provide order updates;

• create and manage customer accounts;

• respond to questions, requests and complaints;

• provide customer service;

• verify transactions and customer information;

• detect, investigate and prevent fraud, misuse and security incidents;

• maintain the safety and security of our Website and business;

• manage product reviews, surveys and customer feedback;

• improve our products, services, Website and customer experience;

• understand customer preferences and Website usage;

• conduct analytics, research and business planning;

• personalise Website content, product recommendations and advertising;

• send marketing where permitted by law;

• measure the performance of our advertising and marketing;

• maintain business, tax and transaction records;

• enforce our terms, policies and legal rights;

• comply with legal and regulatory obligations; and

• carry out purposes disclosed to you at the time of collection or otherwise permitted by law.

Where required, we rely on your consent. You may withdraw your consent at any time, although this will not affect processing that occurred before consent was withdrawn.

6. Shopify

Our Website and online store are hosted by Shopify.

Shopify processes personal information to provide hosting, checkout, payment, security, analytics and other e-commerce services that enable us to operate the Website and fulfil orders.

Information you submit through the Website may be transmitted to and stored by Shopify and its service providers in Australia and overseas.

Shopify handles personal information in accordance with its own privacy policies. You can learn more by reviewing the Shopify Consumer Privacy Policy on Shopify’s website.

7. Cookies and tracking technologies

We and our service providers use cookies, pixels, tags, software development kits and similar technologies when you visit or interact with the Website.

These technologies may be used to:

• keep the Website functioning;

• remember your preferences and shopping cart;

• enable secure checkout and account access;

• understand how visitors use the Website;

• improve Website performance;

• measure sales and marketing campaigns;

• personalise content and product recommendations;

• prevent fraud and maintain security; and

• display or measure advertising on other websites and platforms.

Some cookies are necessary for the Website to operate. Others are used for analytics, personalisation and advertising.

Depending on your location and the options available on our Website, you may be able to manage non-essential cookies through our cookie banner or privacy settings. You may also manage cookies through your browser, although disabling certain cookies may affect Website functionality.

Third-party platforms may combine information collected through our Website with information they already hold about you, subject to their own privacy policies and your settings with those platforms.

8. Analytics and online advertising

We may use analytics and advertising services provided by organisations such as Shopify, Google, Meta, TikTok and other platforms.

These providers may collect information about your device and your interactions with our Website through cookies, pixels or similar technologies. We may use that information to:

• understand Website traffic and customer behaviour;

• measure conversions and advertising performance;

• create advertising audiences;

• show advertisements to people who have interacted with SISKA; and

• show advertisements to people who may have similar interests.

Where required, we provide a way to manage or opt out of non-essential advertising and tracking technologies.

You may also be able to control personalised advertising through the privacy and advertising settings offered by Google, Meta, TikTok and other platforms.

9. Email and SMS marketing

If you subscribe to SISKA marketing, or where otherwise permitted by law, we may send you information about products, launches, promotions, restocks, events and special offers.

You can unsubscribe from:

• marketing emails by selecting the unsubscribe link in an email;

• marketing SMS messages by following the opt-out instructions in the message; or

• marketing generally by contacting us.

We will process opt-out requests within a reasonable period and in accordance with applicable law.

Unsubscribing from marketing does not prevent us from sending non-marketing communications necessary to administer your account or order, including order confirmations, shipping notifications, recall notices and responses to customer-service requests.

10. Who we disclose personal information to

We may disclose personal information to third parties that help us operate our business, including:

• Shopify and Shopify applications;

• payment gateways and payment providers;

• banks and financial institutions;

• warehouses, fulfilment providers and inventory systems;

• couriers, postal services and delivery providers;

• customer-service and communications platforms;

• email and SMS marketing providers;

• analytics, advertising and social-media platforms;

• product-review and survey providers;

• information technology, hosting and cybersecurity providers;

• fraud-prevention and identity-verification providers;

• professional advisers, including accountants, auditors, insurers and lawyers;

• government bodies, regulators, courts and law-enforcement agencies where required or authorised by law;

• a purchaser, investor or adviser involved in a proposed or completed sale, merger, restructure or transfer of our business; and

• other parties where you have authorised us to disclose the information.

We do not disclose personal information to third parties for their own unrelated marketing purposes unless you have consented or the disclosure is otherwise permitted by law.

11. Overseas disclosures

Some of our service providers operate or store information outside Australia.

As a result, personal information may be disclosed to or processed in countries including the United States, Canada and other countries where Shopify and our technology, payment, marketing, analytics, delivery or support providers operate.

The countries involved may change depending on the providers used and where their systems and personnel are located.

Where required by law, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements. However, overseas recipients may also be subject to the laws of their own countries.

12. Retention of personal information

We retain personal information for as long as reasonably necessary to:

• provide products and services;

• administer customer accounts and orders;

• maintain transaction, accounting and taxation records;

• manage returns, warranties, disputes and chargebacks;

• meet legal and regulatory obligations;

• prevent fraud and maintain security; and

• establish, exercise or defend legal claims.

Retention periods vary depending on the information and why it was collected.

When personal information is no longer reasonably required, we take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted by law to retain it.

13. Security

We take reasonable technical, administrative and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include access controls, staff permissions, secure platforms and service providers, account-security measures and monitoring for suspected fraud or security incidents.

However, no website, internet transmission or electronic storage system is completely secure. You are responsible for keeping your account password confidential and notifying us if you believe your account or information has been compromised.

Where required by law, we will investigate eligible data breaches and notify affected individuals and the Office of the Australian Information Commissioner.

14. Accessing and correcting your information

You may ask us to:

• provide access to personal information we hold about you;

• correct information that is inaccurate, incomplete, out of date, irrelevant or misleading; or

• update your contact information and marketing preferences.

To make a request, contact us using the details in the “Contact us” section below.

We may need to verify your identity before processing a request. We will respond within a reasonable period.

In some circumstances, the law permits us to refuse access or correction. If this occurs, we will generally explain the reason and available complaint options unless it would be unreasonable or unlawful to do so.

15. Deletion requests and additional privacy rights

You may ask us to delete personal information we hold about you. We will consider the request and delete information where required or appropriate.

We may need to retain certain information to complete an order, maintain financial and taxation records, prevent fraud, resolve disputes, enforce agreements or comply with legal obligations.

Depending on where you live, you may have additional rights regarding your personal information. These may include rights to access, correct, delete, restrict or object to certain processing, withdraw consent or receive a portable copy of information.

Any such rights are subject to applicable law and relevant exceptions.

16. Children’s privacy

Our Website and products are not directed to children under 16 years of age, and we do not knowingly collect personal information directly from children under 16 without the involvement or consent of a parent or guardian where required.

If you believe a child has provided personal information to us without appropriate permission, please contact us.

17. Third-party websites

Our Website may contain links to third-party websites, applications or social-media platforms.

We are not responsible for the privacy practices, security or content of third parties. You should review the privacy policy of any third-party service before providing personal information.

18. Complaints

If you have a question or complaint about how we handle personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate your concern. We will acknowledge and respond to your complaint within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Telephone: 1300 363 992

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, service providers or legal obligations.

The updated version will be published on the Website with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically.

Where changes are material, we may provide additional notice where appropriate or required by law.

20. Contact us

For questions, requests or complaints concerning privacy, contact:

Privacy Officer
Kiss Active Pty Ltd trading as SISKA
2/6 Fortitude Crescent
Burleigh Heads, Queensland 4220
Australia

Email: hello@shopsiska.com